At PHYSICAL STORE LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you use our website, make purchases, or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
  • Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and browsing behavior on our site, to improve your shopping experience and enhance website functionality.
  • Cookies: We use cookies and similar tracking technologies to collect information about your browsing activity. This helps us personalize your experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process your orders, payments, and delivery of purchased items.
  • Customer Support: To provide customer service, respond to inquiries, and handle returns or exchanges.
  • Communication: To send you updates about your orders, promotional offers, newsletters, and other marketing communications (you can opt-out of marketing communications at any time).
  • Personalization: To personalize your shopping experience and recommend products that may interest you.
  • Site Improvement: To analyze website performance and enhance your experience on our site.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: We may share your information with third-party service providers who assist with payment processing, shipping, and email communication. These providers are bound by confidentiality agreements and only use your information to perform services on our behalf.
  • Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or safeguard others' safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access Your Information: Request access to the personal information we hold about you.
  • Update Your Information: Correct or update your personal information if it is inaccurate.
  • Delete Your Information: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: support@mensclooth.co.uk
  • Helpline: +447782948750
  • Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX