At PHYSICAL STORE LTD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please read our return policy carefully to ensure a smooth and seamless return experience.

Eligibility for Returns:

  • You can return items within 30 days of receipt.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • We do not accept returns on items marked as final sale or on personalized/customized items.
  • For hygiene reasons, we cannot accept returns on underwear, swimwear, or face masks unless they are faulty.

How to Initiate a Return:

  1. Contact Us: Before returning an item, please contact our customer support team at support@mensclooth.co.uk or call our helpline at +447782948750. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return is authorized, you will receive detailed instructions on how to send the item back to us.
  3. Packaging: Securely pack the item in its original packaging or in a suitable alternative to avoid damage during shipping. Please include your order number and return authorization in the package.

Return Shipping Costs:

  • You are responsible for the return shipping costs unless the item received was damaged, faulty, or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that shipping charges are non-refundable.

Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures that the item you want is available and reserved for you.

Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a full refund, including shipping costs, for the defective item.

Non-Returnable Items:

  • Gift cards and sale items are non-returnable.

Late or Missing Refunds:

  • If you haven’t received a refund yet, please first check with your bank or credit card provider. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@mensclooth.co.uk.

Contact Information:
For any questions or concerns regarding your return, please don’t hesitate to contact us:

  • Email: support@mensclooth.co.uk
  • Helpline: +447782948750
  • Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX